Order & Payment

You can purchase via PayPal. The order will be shipped out within 3 to 4 business days after the payment is verified.
If the order name and deposit name are different, please contact Q&A board when you order the our website.
If you do not notice about this, your order will be cancel automatically.

The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.

Please check all information of each item at the product page before placing in order.
Due to the nature of online, product images may vary slightly depending on the monitor environment being printed.
So that is not subject to exchange or refund.

In order to cancel your order, please contact to fill in your order name/order number

Phone Case Order - If you order Phone Case, it will take 2-3 days to make that.
We make Phone Case when after customers order and the payment is verified.

Delivery guide

The EMS is handled by the International Postal Service (EMS),
which delivers the package of parcels to foreign countries overseas and deals with special agreement signed by the Postal Service Postal Administration.

The shipping cost various from country by country.
It takes about 7 days to deliver. Please understand that the inevitable situation may take a longtime.

You can check detailed tracking information at 

Return & Exchange

If you are unsatisfied with your order or receive a defected product from CHUCK, please contact our Q&A board or e-maill.

• If you take incorrect of defective item(s) must be report to us within 3 days from receiving your order.
(*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.
Returns that are shipped to us without any prior consent are not accepted.)

• Shipping fees and other extra fees that occur during the return process are responsible by the customer.
But, we will be responsible for shipping frees the incorrect or defective items.

• Be returned within 14 days of your delivery date.

• Return items must be in its original, unused, unaltered and unwashed condition even the incorrect / defective item(s).
(*Also please include all contents of the original package and free gift(if applicable) in your return packaging.

• Be returned with original tags and packaging.


It takes 7 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Please be aware that original shipping costs and duties and taxes are non–refundable.

If the item(s) have a problem so you would like to refund of exchange,
please e-mail or use Q&A board. After we check that we give a response about that.